Scheduling an Appointment
How do I go about scheduling an appointment? To schedule an appointment at Family Pet, dial 773.935.2311 and select option 3 in our voicemail menu. During our open hours, your call will ring through to the Appointment Desk, where our Front Desk Assistants make every effort to answer your call immediately. If you have an emergency, or need an appointment for the same day, press 0 to be connected to the operator immediately. Appointments may also be scheduled in person at our front desk during our open hours.
Do you accept patients on a walk-in basis? Outside of immediate medical emergencies, our schedule requires that doctor visits at Family Pet are by appointment only. In an effort to best serve our clients who call in advance to let us know their pets need assistance, all walk-in cases will incur a premium charge in addition to the exam fee. If your pet is in an emergency situation – such as a car accident – and you do not have time to call, please come right over during our open hours.
How long will it take to get in to see a veterinarian? We have emergency appointment slots built into our daily schedule so that if your pet needs immediate attention, we can see you that day without disrupting our regularly scheduled appointments. For this reason, it may take 1-3 weeks to schedule routine visits such as annual examinations. Our receptionists will make every effort to accommodate your appointment requests. However, if your schedule is such that you require an evening or Saturday appointment, or if you need to see a particular doctor, please call as far in advance as possible so that you can be sure to get the date and time you desire.
What if my pet needs to be seen, but I can’t come in during any of your available appointment times? If your schedule is full, yet you need our services, we can often offer you the option to admit your pet to the clinic for the work day, and/or for your pet to be seen by our Emergency Doctor (the fee for an Emergency Doctor visit is slightly higher than that for a regular exam.) Please realize that a day admittance fee will be applied to your bill if your pet is admitted - This charge covers the use of the cage and supplies, such as food, water bowls, litter pans, and towels, as well as the staff time needed to care for your pet and keep your pet comfortable for the day.
What if I’m a new client and want to schedule my first appointment at Family Pet? Customer service and excellent patient care are extremely important to us, therefore we take a limited number of new clients each week, keeping our doctors available for our existing patients and clientele. That said, we love to welcome new clients and patients to our practice, and appointments may be scheduled for any available time slot on Monday through Friday with any doctor who is accepting new patients. Please stop by the hospital or call our appointment desk and our reception staff will be happy to assist you.
What if I have to miss a scheduled appointment? Unlike some human doctors, and many other professional service providers, we do not generally take a credit card number to hold your appointment time. We trust that our clients respect their veterinarian's time, and will honor their appointment schedule. If for some reason you cannot make your appointment as scheduled, we ask that you kindly give 24 hours notice so that the time may be used to care for other pets needing medical attention.